Shipping Policies

Shipping Policy

Thank you for shopping with us! We want to make your experience as seamless as possible, so we’ve outlined our shipping process below to help you understand how we handle your orders.

Order Processing

  • All orders are processed within 1-3 business days. Orders are not shipped or delivered on weekends or holidays.
  • You will receive an email confirmation once your order has been processed and is ready to ship.
  • Please double-check your shipping address before completing your order. We are not responsible for errors in the shipping address provided at checkout.

Shipping Rates & Delivery Times

We offer the following shipping options:

  • Standard Shipping: 5-7 business days (Domestic)
  • Expedited Shipping: 2-3 business days (Domestic)

Shipping Rates:

  • Standard Shipping: Varies (calculated at checkout)
  • Economy Shipping: Varies (calculated at checkout)

International shipping rates vary by location and will be calculated at checkout.

International Shipping

  • We do offer international shipping to select countries. Please note that shipping times and rates may vary depending on the destination.
  • Any customs fees, import duties, or taxes imposed by your country are the responsibility of the customer.

Tracking Your Order

Once your order ships, you will receive a tracking number via email so you can keep an eye on your package as it makes its way to you! You can also track your order by visiting the "Track Order" page on our website.

Missing or Damaged Items

  • If your order arrives damaged or is missing an item, please contact us within 7 days of receipt. We’ll make it right with a replacement or refund.
  • Please keep all original packaging and take photos of the damage to help us resolve the issue quickly.

Address Changes

If you need to make any changes to your shipping address after placing your order, please contact us within 24 hours. After that time, we cannot guarantee that we will be able to make any changes. PLEASE ENSURE YOUR DELIVERY ADDRESS IS CORRECT.

Delivery Issues

  • If your package is marked as “delivered” but you haven't received it, please check with neighbors, household members, and your local postal service. We’re unable to replace or refund lost packages, but we will do our best to help resolve the issue.

Returns & Exchanges

  • For more information on our return and exchange policy, please visit our Returns & Exchanges page.

Contact Us

If you have any questions about shipping or need assistance, feel free to reach out to us at help.imgnunltd@gmail.com or via our Contact Us page. We're here to help!